Return & Refund Policy

Due to the nature of our product — individually generated, single-use QR stickers linked to your personal account — we do not accept returns or exchanges for change of mind, incorrect orders placed by the buyer, or general dissatisfaction unrelated to product functionality.

We will issue a refund if your WayBack sticker(s) do not work as intended, including:

• The sticker’s QR code fails to scan or link to the correct message page after activation.
• A finder’s message fails to reach the registered email due to a fault on WayBack’s system.
• The item received is damaged, defective, or missing components upon arrival, making it unusable.

We do not refund for issues outside our control, such as:

• Physical damage to the sticker after it has been applied by the buyer (e.g. peeling, tearing, water damage beyond stated durability).
• Failure to recover a lost item — WayBack facilitates contact between finder and owner but cannot guarantee an item’s return.
• Buyer error, such as entering the wrong email address during registration.

1. Email refunds@waybck.com within 7 days of receiving your order.
2. Include your order number, a description of the issue, and photos or video showing the defect where applicable.
3. Our team will review your request and respond within 3–5 business days.

• Approved refunds are issued to the original payment method used at checkout, processed through PayMongo.
• Refunds are typically credited within 3–10 business days, depending on your bank or e-wallet provider’s processing times.
• You will receive an email confirmation once your refund has been processed.

If you have questions about this policy or believe your sticker isn’t working correctly, reach out to us at:

Email: support@waybck.com
Business address: Castillejos St., Brgy. Kayhuvokan, Basco, Batanes.